HR, Employment Law and Health & Safety

Whether you're starting a care business or growing one, at Citation you’ll find everything you need to help you get HR, Health & Safety and CQC compliance right.

They enjoy deciphering thousands of pages of regulations, and finding affordable, intelligent solutions to keep compliance simple for businesses like yours and get you the highest possible regulatory rating.

Plus, as an Own A Care Home member, you’ve already got access to Citation’s free HR advice line – without being a client! So you can get a taste of the great support they offer and peace of mind that you’ve got a wingman whenever you need it. Just call 0161 504 0843 between 9am-5pm, Monday to Friday or email and let them know you’re a OACH member.

Who are they?

  • 160+ HR professionals, barristers, solicitors, Health & Safety experts, and care industry experts here for you 24/7
  • 25+ years supporting UK businesses
  • 50,000+ brilliant clients
  • Rated ‘Excellent' by their clients on Trustpilot

Their business? Making sure your business ready for anything

You’re always busy, aren’t you? At Citation, they get that. That’s why they free up your valuable time so you can focus on what matters most to you.

They take away the headache and hassle of ticking off your must-have Health & Safety and HR compliance obligations and acing your regulatory responsibilities, so you can get back to work.

Oh, and they’ll help you achieve best-practice standards at the same time.


  • 24/7 expert advice – Round-the-clock phone access to expert HR and Health & Safety professionals
  • Atlas, their smart compliance technology – Manage essential HR and Health & Safety tasks, training and documentation in one place with the Atlas online hub
  • Specialist on-site support – Annual HR check-ins and site visits delivered by their lovely local consultants
  • Advice so good, it’s guaranteed – As long as you follow their advice, they’ll defend you against tribunal claims up to £1.5million a year
  • Documentation, sorted – Policies, risk assessments, contracts – their experts have them covered for you, so you can focus on what you do best
  • CQC Pro – Ace your inspections and tick off your regulatory obligations with this handy online tool
  • Care mock inspections – Avoid any surprises when the regulator comes to call with mock inspections by Citation’s professional team.   And, as a partner member, you can get all of this for less with preferential rates.

Trust us, it works

Citation clients are:

16x less likely to face a tribunal claim from their employees*

375% less likely to have a reportable accident at work*

47x less likely to receive an enforcement notice

7x less likely to suffer a major injury at work*

*versus UK averages.

“Moving to Citation was a big player in us managing to achieve such a dramatic growth back to ‘good’ across the board. I don’t think we’d have achieved it as quick without Citation.” - Mayfair Residential Care Home.

Kick things off with Citation today

Get in touch with Citation to organise a free audit of your business and start saving time, stress and money. Simply call 0345 844 1111 or click here for more information. 

Remember to quote ‘Own A Care Home’ when enquiring to access preferential rates.